Budtenders are on the front line of the shop setting and everyday atmosphere for positive customer experience. Budtenders are responsible for welcoming customers, qualifying, and selling products. Budtenders must demonstrate the ability to attain and retain control over each transaction, answer customer satisfaction, and improve the overall average tickets. Budtenders answer to the acting manager including the Assistant Store Manager, GM, COO, and CEO. Budtenders must be willing to follow instructions by the acting manager at all times. A budtender is a detail-orientated position. Budtender must be able to follow and maintain detailed instructions and written logs, be cheerful and helpful to patients and shop colleagues, and must always assure compliance and 100% accuracy in all transactions.
The General Manager's duties are to serve as a representative of the ownership of the shop and to oversee all ongoing operations of the business. Under the direction and guidance of the owner of the shop and the owner’s assistant and COO, the GM has ultimate responsibility for running the daily operations of the Medical Dispensary. That responsibility includes assuring all aspects of good business practice are employed.
Some of those key business aspects include: assuring Dispensary compliance with all MMCC regulations, ensuring all possible safety measures are implemented and enforced, ensuring the best possible customer service experience is delivered to all patients, ensuring all staff are positively motivated and managed to their highest potential, and ensuring the maximization of sales and stock management. The GM reports to the COO and CEO (the owner and assistant) only.
The General Manager (GM) assists in all aspects of daily operations. The GM will have primary responsibility for leading and developing a team to implement and continuously improve the customer experience and operational initiatives. The GM must be knowledgeable of regulatory requirements and state/local law, must stay abreast of all key developments within the industry and MMCC, and ensure processes are followed in full compliance with all state laws and regulations. The GM must affirm loyalty to the shop, the owner and COO and assure compliance with established policies. The GM must act with the most discretion and have a working knowledge of HIPPA requirements and follow those.
Assistant Store Managers are responsible for the overall performance of the store and function as a stand-in anytime. All Assistant Store Managers will also read and sign the General Manager’s job description and thereby agrees to adhere to all standards in the General Manager’s Job Description as well as in this document. The Assistant General Manager (ASM) assists in all aspects of the daily operations. The ASM will have primary responsibility for leading and developing a team to implement and continuously improve the customer experience, promote operational initiatives, and improve overall sales. The ASM must be knowledgeable of regulatory requirements and state/local laws and ensure processes are followed in line with all MMCC compliance guidelines. Assistant Store Managers report to the General Manager, COO, and CEO.