As a Customer Success Manager you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Sweed experience. While the primary goal is to make customers feel comfortable and provide them with outstanding support, CSM is the eyes & ears of the company. You will help guide customers starting with the first time they interact with the Sweed platform and become an expert in every Sweed product. We will rely on you to provide actionable feedback from customers, and shape products into tools people love to use.
Our team is fully remote, but we do require that you are located in the United States. We have customers spanning from coast to coast, and it is vital that you are available to support them during business hours.