Director of Banking Operations

Location: Remote

Job Posted
Dec 08, 2023
Company: LeafLink

Company & Role Overview


About LeafLink

The Role

What You'll Be Doing

  • Oversee operational aspects of relationships with third-party entities, including payment processors, technology platforms, financial institutions, and other service providers.
  • Ensure effective collaboration and adherence to vendor service level agreements (SLAs).
  • Develop comprehensive operating procedures and workflows for various stakeholders involved in the initiative.
  • Collaborate with cross-departmental teams (compliance and customer support) to gather input and create a holistic plan for addressing customer inquiries, compliance issues, and inbound requests.
  • Establish clear operating procedures to facilitate the resolution of compliance-related issues.
  • Provide support for customer inquiries related to payment processing.
  • Document procedures for addressing and rectifying customer issues promptly and effectively.
  • Manage general customer account administration and reporting activities.
  • Oversee the onboarding of new service users.
  • Ensure compliance with all relevant regulations, as well as compliance with LeafLink's third parties.
  • Monitor the issuance of reports and statements to customers, verifying their compliance with regulatory requirements and terms of service agreements.

What You'll Bring to the Team

  • 5+ years of experience in financial services and/or fintech
  • Proven track record history of outstanding performance in financial service operations, including a background in managing third-party relationships, supporting customers, and possessing functional expertise in the payments industry and compliance
  • Exceptional leadership, team management, and organizational skills
  • Proficiency in creating and documenting operating procedures
  • Strong written and verbal communication skills
  • Deep understanding of financial regulations and compliance requirements
  • Customer-centric mindset with a commitment to issue resolution
  • Proficient in Microsoft Office and Google Suite tools including Microsoft Excel and/or Google Sheets
  • Ability to thrive in a fast-paced, high-growth, rapidly changing environment that requires tenacity to exploit opportunities and a steady demeanor to handle challenges
  • You are the poster child for the startup hustle: change is your only constant, no challenge is too big, and no task is too small
  • Self-motivated and excited by the potential to own what you do, you have the willingness to learn and adapt as needed
  • Ability to work well independently as well as with other members of the team, both in person and remotely
  • Experience growing customer knowledge and relationships in complex accounts
  • Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results

LeafLink Perks & Benefits

  • Flexible PTO - you're going to be working hard so enjoy time off with no cap!
  • A robust stock option plan to give our employees a direct stake in LeafLink's success
  • 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community
  • Competitive compensation and 401k
  • Comprehensive healthcoverage (medical, dental, vision)
  • Commuter Benefits through our Flexible Spending Account

Company BenefitsBenefits for this job may vary.

Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Free Snacks / Drinks, Inclusive Environment, Life Insurance, Lunch & Learns, Paid Parental Leave, Paid Time Off, Paid Time Off to Volunteer, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Summer Fridays, Work From Home / Remote

Working Environment

(No Information)

About LeafLink

LeafLink is the unified B2B cannabis platform, empowering thousands of licensed cannabis brands and retailers across North America with the tools and technology they need to streamline ordering, payments, and logistics.