Dispensary Manager

Location: South Windsor, CT

View cannabis job requirements in Connecticut
Job Posted
Jan 05, 2024
Company: Acreage Holdings Co.

Company & Role Overview




Essential Functions and Responsibilities

Customer Service Expectations

  • Deliver a superior level of customer service, both in person and over the phone; coaches other dispensary personnel on the commitment to provide excellent customer service.
  • Consistently model professionalism and serves as a role model to the dispensary staff during periods of high stress and ambiguity.
  • Resolve customer complaints and help respond to customer requests in a timely manner to ensure positive patient experience.
  • Engage patients in a friendly, greeting manner and offer assistance with products and services.
  • Evaluate dispensary processes to ensure maximum efficiency.
  • Monitor customer service provided by team members and offers reminders, training, encouragement, and develop plans for improvement if needed.


  • Uphold state licensure requirements as mandated by the State of Connecticut and the Board of Pharmacy
  • Counsel patients and answers any questions regarding the usage of cannabis, dosing, side effects, interactions, contraindications, and devices needed to consume.
  • Accountable for ensuring the use of all elements of Good Faith Dispensing in conjunction with state laws and regulations and is followed by all personnel.
  • Accountable for safe cannabis storage and the security of the dispensary department during opening and closing hours as stated in 21a-408-35 to 21a-408-38.
  • Enforce security, cash, and inventory management protocols to nullify risk of diversion
  • Oversee inventory and cash management, daily and weekly. Responsible for training and actions of a cash handling specialist and an Inventory Manager.
  • Partner with the Inventory Manager to manage ordering, intake of deliveries including verifying accuracy of delivery, inspecting packages, submitting manifests, and entering products accurately in the Point-of-Sale system.
  • Verify that customer registration is entered accurately
  • Work with other management to ensure that fair scheduling is being followed; ensure that the proper technician to pharmacist ratio is followed dependent on state regulations
  • Accurate state reporting, including reporting to the Prescription Monitoring Program, while verifying all information is sent properly; corrections are expected to be rectified within 72 hours of initial reporting.
  • Quality Assurance Program is maintained, and a quarterly QA meeting should be performed with the staff.
  • Meet record-retention requirements
  • Ensure dispensary staff has access to appropriate pharmaceutical reference materials to ensure cannabis is properly dispensed

People & Performance Management

  • Become a subject matter expert; assists members and coaches dispensary staff to both advise and educate patients, according to state guidelines, on the safe dosage and other aspects of cannabis.
  • Diffuse difficult situations and ensure issues are resolved to a staff's satisfaction while upholding company standards
  • Approach difficult conversations with employees and use diplomacy in human resource issues; request guidance from senior management when handling delicate situations.
  • Maintain a clean, safe, and welcoming environment inside and outside the facility, paying a high attention to detail with both the safety of staff members and patients in mind.
  • Supervise Dispensary Pharmacists in execution of core pharmacist duties
  • Develop employee performance improvement plans while finding solutions to positively improve an individual's performance.
  • Ensure compliance with all company policies, applicable employment laws, and show consistent, fair treatment of all team members.
  • Communicate regularly with team members through one-on-one discussions, group meetings, and electronic communication to solicit input, questions, and promote open communication between management and non-management personnel.
  • Ensure proper training of all dispensary personnel in compliance with 21a-408-45 and 21a-408-46.
  • Promote teamwork and motivate team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision.

Training and Personal Development

  • Maintain current pharmacist and dispensary licensing requirements including obtaining necessary certifications and continuing education credits.
  • Enhance current knowledge and skills related to pharmacy, healthcare, and cannabis education by reading relevant pharmacy and science journals, company publications, and other communications.
  • Maintain awareness of developments in cannabis laws and regulations, pharmacy practice, and other state/federal law changes that would impact the business.
  • Seek professional development by monitoring self-performance, solicit constructive feedback, and leverage upper management for support and mentorship.

Business Performance Management

  • Identify sales opportunities to increase profits, growth, and financial performance of the dispensary facility.
  • Maintain a sufficient supply of inventory for patients while looking to reduce shrink.
  • Analyze different performance data, including financial, customer surveys, and inventory reports to improve profits and increase sales and customer counts.
  • Develop relationships with the local medical community, including prescribers, and other businesses to build the store's brand and imprint in the community.



Education and Experience

  • Bachelor of Science Degree from an accredited School of Pharmacy
  • Active pharmacist license, in good standing, from the State of Connecticut
  • Able to gain access to the Connecticut's Prescription Monitoring Program (PMP).
  • At least two years of managerial experience.
  • Experience in a retail pharmacy setting
  • Doctorate of Pharmacy degree from an accredited School of Pharmacy

Computers and Technology

  • Highly Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to learn, navigate and accurately utilize the company's Point of Sale & Patient data management software systems
  • Familiarity with Google Forms is a plus

Work Environment and Physical Demands

Working Environment

(No Information)

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.