Wellness Associate
TerrAscend • Lodi, NJ
Posted Apr 15, 2022
Summary
We are currently hiring for part-time candidates only.Organization:
The TerrAscend Organization (OTCM: TRSSF) is permitted to cultivate, process, and dispense premium medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of medical marijuana-based therapies in the markets we serve.
We are currently hiring for part-time candidates only.
Position Description:
The primary responsibility of a TerrAscend Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Wellness Associate will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary, specifically cleaning and maintenance. Please note, that this position requires availability on evenings and weekends.
Responsibilities include, but are not limited to:
- Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
- Maintain all functions in seed-to-sale tracking system, POS System, and Ecomm platform.
- Management of patient records through the MJ Freeway system.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer/patient service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
- Ability to multi-task operational processes such as phone, curbside, Ecomm, in-store patient experience, and drive thru
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Complete the required state mandated training program as well as company provided weekly, monthly, and quarterly educational trainings.
- Participates in Community in-dispensary events.
We are currently hiring for part-time candidates only.
Requirements
Qualifications and Education Requirements
- Must meet minimum age requirements by state as determined by the Department of Health.
- High School Diploma or GED required.
- Must have good organizational and computer skills.
- Must have excellent interpersonal communications skills as well as the ability to multitask.
- Cannabis experience a plus.
- At least 1 year of customer service, retail or related experience preferred.
- Must be flexible regarding work schedule, including evenings, weekends, and holidays.
- Must be willing to submit to and pass a comprehensive background check.
Physical Requirements:
- Able to push, pull, lift, or move a minimum of 50 lbs.
- Capable of sitting, standing, kneeling, bending, squatting and or walking for extended periods of time.
- Ability to handle cash or card transactions with patients using an electronic processing system
Background Check Requirement
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. The investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a position with TerrAscend.
EEO Statement
At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.
TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.
Disclaimer
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.
This organization participates in E-Verify.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.
Esta Organización Participa en E-Verify.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.
Company BenefitsBenefits for this job may vary
No information available.