Patient Care Specialist

Acreage Holdings Co. • Buffalo, NY

Posted Apr 18, 2022

Summary

The Patient Care Specialist is responsible for interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Patient Care Specialist will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients and fulfilling product requests under the supervision of the pharmacist and admitting/checking in patients. The Patient Care Specialist is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers patient service and care excellence at all times.

Duties/Responsibilities
  1. Greet patients and caregivers in person or on the phone and control their entry into dispensary; checking eligibility and validity of Medical Marijuana (MMJ) card; oversees member intake and renewal procedures
  2. Assist potential patients with registering or reregistering into MMJ program.
  3. Maintain member records in compliance with State law and Company policy
  4. Answer questions about the law and the Company from members and others
  5. Assist patients/caregivers in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
  6. Assist Dispensary Manager, Assistant manager and Pharmacist with inventory and cash management, daily and weekly
  7. Maintain a clean, safe, welcoming environment inside and outside the facility
  8. Other duties may be assigned by the Dispensary Manager, Assistant Manager and Pharmacist according to Company needs

Competencies
  1. Outstanding phone and in-person customer service skills
  2. Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  3. Demonstrated proactivity, flexibility, adaptability and multi-tasking
  4. Ability to maintain confidentiality and ethical conduct
  5. Skill in accurate cash management and inventory control
  6. Strong written and oral interpersonal communication skills
  7. Ability to effectively plan and prioritize
  8. Ability to focus; attention to detail
  9. Ability to work effectively as part of a team
  10. Absolute reliability and honesty

Education Requirements & Qualifications
  1. High school diploma or equivalent
  2. 2 years post-secondary education in a related field preferred
  3. 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
  4. Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  5. Familiarity with history and varieties of medical marijuana preferred but not required

Other Requirements
  • Extended time standing, walking, bending, and reaching
  • Ability to lift and carry up to 50 pounds for a distance of 100 feet
  • New York state resident
  • Must pass a background check (state mandated)
  • Those with Spanish language skills are highly encouraged to apply


Mandatory COVID-19 Vaccination Policy

Acreage Holdings, Inc., and its affiliated companies (collectively, the "Company") value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company's Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.

For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such as Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual's start date, as well as the Company's process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company's recruiter or other designated human resources professional.

Company BenefitsBenefits for this job may vary

No information available.

Dates

No information available.