Support Technician - Bethesda, MD

Job Posted
Apr 12, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview


The ideal candidate will have experience with (in order of importance):

  • Metrc, Leaf Data and/or BioTrack state traceability (track & trace) systems
  • Commercial seed-to-sale or POS cannabis software (Cultivera, BioTrack, MJ Freeway, Flowhub, Greenbits, etc)
  • Project Management software (, JIRA, Basecamp, Asana, Trello, etc)
  • ERP software (SAP, Oracle, Sage, Microsoft Dynamics, Acumatica, etc) Here are some other key skills and experience we are looking for in a candidate:
  • Microsoft SQL Server / Excel
  • Customer service
  • Software QA testing
  • Technical writing
  • Professional
  • Reliable


$35,000.00 - $40,000.00 / year

Company BenefitsBenefits for this job may vary.

Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Inclusive Environment, Paid Time Off, Work From Home / Remote


No information available.

Working Environment

No information provided.

About Cultivera

Cultivera is an enterprise software company exclusively serving the cannabis industry. We provide seed-to-sale, POS, online marketplace and ERP software-as-a-service to some of the largest operations in the country. Cultivera was founded in Washington state, where we now account for a 60% market share of growers and processors by sales volume. We've processed $2 billion worth of orders through our Cultivera Pro product, and are continuing to grow our presence in other states.

We are looking for talented candidates to join our fully remote sales and support teams to help us scale in 2022 and beyond. This is an opportunity to get in early with a rapidly growing cannabis tech company, with unlimited growth potential.

Role Requirements


The initial responsibilities of this position will be:

  • Become a Cultivera Pro, POS, and Market product expert
  • Assist clients through their transition onto Cultivera
  • Account management with live clients
  • Provide industry-leading customer service to clients on support requests
  • Accurately document all activities and updates in project management software

Physical Requirements

No information provided.


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No information provided.