Hook Outlet

Budtender - Santa Cruz, CA

Job Posted
Jun 16, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview


Blaze & Compliance Must 21+ w/ Valid ID You must wear The Hook ID badge at all times when working 2:1 rule (no more than 2 members per budtender)

Ring carts under the correct member name

If serving more than one person, delete the second person from waitlist) Creating a cart Add correct product & quantity to cart Member Experience Flower bar- Pull from above, stock from drawers below unless backstock is in safe room Identify if the customer wants/needs are for Medicinal vs. Recreational Know the limits for each What is the customer looking for?

Method of consumption Desired effect Product inquiry Navigating new members, new “users”, and indecisive shoppers Be well-versed in The Hook’s pricing speech

Customer Service Excellence Soft Skills Communicating promotions

Providing helpful information Answering questions Responding appropriately to complaints De-escalation skills Know when to turn someone away Know when to get help for a situation from a supervisor or management Know security button protocol Compensation This job pays an hourly rate of $14. We are currently still offering $15/hour due to previous COVID restrictions. You will share in the employee tip pool. Your employment is probational for a period of 90 days. The Hook is an At Will employer, and we have the right to terminate your employment, or otherwise discipline, transfer, or demote you at any time, with or without reason, at the discretion of The Hook. Hours Currently our hours of operation are 11:30 - 7p, seven days a week. Shifts begin at 11:15am and end at 7:30pm.


$14.00 - $15.00 / hour

Company BenefitsBenefits for this job may vary.

Career Advancement, Company Discounts, Dental, Medical, & Vision Benefits, Free Snacks / Drinks, Gender Neutral Facilities, Inclusive Environment, Paid Time Off, Relaxed / Casual Dress Code


No information available.

Working Environment

We rebelutionize the cannabis buying experience to make it fun, safe, and accessible to all

The Hook is Santa Cruz County’s premier cannabis outlet. We offer medicinal and 21+ recreational customers a wide array of the highest value cannabis products from the best companies in California. We strive to provide a fun retail experience, serving quality legal cannabis products at the lowest rates possible, to ensure that our customer’s experience with us is fun and full of good vibes.

We believe that each employee contributes directly to The Hook’s growth and success, and hope you will take pride in being a member of our staff. We are committed to Fun, Value, and being Rebels with a Cause. Your commitment to those values is critical for our mutual success. We feel that you have much to contribute to our organization, and hope that your experience here will be challenging, enjoyable, and rewarding and that you will find satisfaction in your work.

About Hook Outlet

Located in the heart of Santa Cruz County, The Hook Outlet is more than just a dispensary – It’s a way of life. We believe that laughter and play are the best medicines and that the most magical moments happen outside of “the comfort zone”.

We hope our vision and creativity inspire you to view life with a sense of light-heartedness, to live your most fulfilling life, and to enjoy cannabis as a tool to elevate your overall physical, mental, and spiritual well-being. We celebrate all that cannabis is, what it represents, and it’s positive impact over time.

Role Requirements


Daily Duties Opening/ Closing responsibilities when applicable Check and fulfill online orders Communicate on Front App Phone Take messages Stay compliant Shop Upkeep Stocking (H20 cups, towels, office supplies, etc.) Cleaning (Sweeping, mopping, dusting, bathroom, the general order of shop) Trash/Recycling (ft. box breakdown) Sanitizing commonly touched surfaces House Upkeep Stocking (towels, kitchen supplies, office supplies) Cleaning (bathroom, breakroom) Trash/ Recycling Complete tasks on the daily report

Physical Requirements

Able to stand for long periods of time Able to lift as much as 50 lbs


Knowledge Cannabis Basics Indica vs. Sativa Terpenes Understand how they work, memorize primary terpenes Cannabinoids What you can and cannot say: Do say “In my experience” not “This is best for” Legal or medicinal questions Flying on planes with cannabis: explain the law (cannabis is not federally legal, it is illegal to travel with cannabis) Prescriptions meds with cannabis: ask your primary physician Recommended dosage Products- know what we carry & be able to communicate quickly over the phone or in person


No information provided.