The Dispensary General Manager is responsible for leading day-to-day operations within the dispensary. Through ongoing staff training, adherence to internally developed SOP’s, and robust team building, the Manager is responsible for creating a welcoming, customer-centric environment at the dispensary. There are core areas within the Massachusetts Adult-Use cannabis environment that will require heightened attention from the Dispensary General Manager.. These include, but are not limited to: general compliance, customer service, inventory management, employee and customer security/safety and dispensary sales. All Managers will attend a 2-week long training course prior to beginning their role. Managers should always be fully versed in compliance, cannabis product information, safe consumption and general use. The Manager reports to the VP of Retail Operations.
• Perform general office work, such as filing, recordkeeping, and correspondence • In coordination with the HR Director, Implement HR policies and programs in support of Terps initiatives • Oversight of all dispensary agents and the execution of their roles • In conjunction with onsite Security, observe and attend to health, welfare and safety concerns within the dispensary • Manage all cash handling and reconciliation within the dispensary including accurate cash deposits and financial reporting. Ensure cash outs, bank records, and deposits are accurate and executed according to Terps policies and procedures • Monitor all sales, inventory, and personnel data and send daily reports to the Executive team • Assist the sales team with customer service on the sales floor when necessary. Observe and coach the sales staff on sales tactics and customer engagement • Work with the VP of Retail Operations to oversee the hiring, discipline, termination and advancement of dispensary agents • Ensure local and Massachusetts compliance throughout operations; assist with CCC state inspections
ADDITIONAL JOB RESPONSIBILITIES • Work with the Inventory Director to create and adhere to a schedule for ongoing inventory audits and reconciliations • Create a culture of compliance as it pertains to state and company regulations; work with the VP of Retail Operations to meet all regulatory requirements and correct all violations with a sense of urgency and thoughtfulness • Implement and maintain all standard operating procedures developed by Terps Executive Management • Administer initial and ongoing CCC-required and Terps training mechanisms to all dispensary agents and document them • Prepare need-based weekly schedules for dispensary employees • Monitor, manage, and report time-clock, attendance, and time-off requests • Manage facility, equipment, and IT maintenance • Update the in-store and digital product menus on a daily basis • Assist with development of sales goals, create initiatives to meet or exceed sales goals • Become a subject matter expert in Metrc and selected Point Of Sale
PHYSICAL REQUIREMENTS Must be able to lift at least 20 lbs be able to stand for long periods of time, sit, bend, kneel, crouch, and reach
The dispensary General Manager is expected to model a teamwork and employee-oriented work environment that is conducive to enhancing employee productivity, education advancement, and Terps brand culture.
Salary Range - 55k-75k/yr Based on Experience
Medical and Dental Benefits with Blue Cross Blue Shield RI (Company pays 70%) Company Safe Harbor 401k and Profit Sharing plan Employee Discount Generous PTO Accrual
At least 21 years of age and legally authorized to work in the US Must be computer savvy Management experience required Experience with retail or food-service a huge plus Cannabis industry experience preferred, but not required Must have reliable transportation Must have open availability
High School Diploma or Equivalent
TERPS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
TERPS is a registered cannabis dispensary serving adult-use customers throughout the Commonwealth of Massachusetts. At TERPS cannabis dispensaries, we are always growing. As a brand new retailer, we are working hands-on with local cultivators to source cannabis at a higher standard. Our goal is to create a warm and welcoming environment where you can shop for your cannabis with confidence. We are searching for a diverse team to help us continue to cultivate a passion for cannabis within our local communities.
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