Acreage Holdings Co.

PT Patient Care Specialist - Buffalo, NY

Job Posted
Oct 20, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview

Summary

Description

The Part-time Patient Care Specialist is responsible for interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management as well as interacting with local service providers. The Patient Care Specialist will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients and fulfilling product requests under the supervision of the pharmacist and admitting/checking in patients. The Patient Care Specialist is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers patient service and care excellence at all times.

Duties/Responsibilities

  • Greet patients and caregivers in person or on the phone and control their entry into dispensary; checking eligibility and validity of Medical Marijuana (MMJ) card; oversees member intake and renewal procedures
  • Assist potential patients with registering or reregistering into MMJ program.
  • Maintain member records in compliance with State law and Company policy
  • Answer questions about the law and the Company from members and others
  • Assist patients/caregivers in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
  • Assist Dispensary Manager, Assistant manager and Pharmacist with inventory and cash management, daily and weekly
  • Maintain a clean, safe, welcoming environment inside and outside the facility
  • Other duties may be assigned by the Dispensary Manager, Assistant Manager and Pharmacist according to Company needs


Requirements

  • Outstanding phone and in-person customer service skills
  • Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  • Demonstrated proactivity, flexibility, adaptability and multi-tasking
  • Ability to maintain confidentiality and ethical conduct
  • Skill in accurate cash management and inventory control
  • Strong written and oral interpersonal communication skills
  • Ability to effectively plan and prioritize
  • Ability to focus; attention to detail
  • Ability to work effectively as part of a team
  • Absolute reliability and honesty


Education Requirements & Qualifications

  • High school diploma or equivalent
  • 2 years post-secondary education in a related field preferred
  • 2+ years' experience in a fast-paced client-service intensive industry - hospitality and retail backgrounds preferred
  • Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  • Familiarity with history and varieties of medical marijuana preferred but not required


Other Requirements

  • Extended time standing, walking, bending, and reaching
  • Ability to lift and carry up to 50 pounds for a distance of 100 feet
  • New York state resident
  • Must pass a background check (state mandated)

Salary

No information available

Company BenefitsBenefits for this job may vary.

No information available.

Dates

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Working Environment

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About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.

Role Requirements

Responsibilities

No information provided.

Physical Requirements

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Experience

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Education

No information provided.