Dispensary General Manager - Carmel, CA

Synchronicity HolisticView state requirements in California
Job Posted
May 06, 2020
Employment Type
Company & Role Overview


Are you passionate about the medical benefits of cannabis? An encouraging mentor and team leader? Looking for a high-end, female-owned dispensary that will always focus on quality vs making a quick profit? The Dispensary General Manager is responsible for ensuring the smooth operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing all Dispensary Associates. This role must possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative/clerical and time management skills. The Dispensary General Manager is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers Member Service Excellence at all times.

About Synchronicity Holistic

Synchronicity Holistic is much more than a cannabis dispensary, it’s a beautiful and luxurious destination for both experienced cannabis users and those who may be interested, but have limited knowledge about how to use the plant in their health and wellness routine. Located in the picturesque Carmel-By-The-Sea city within Monterey Bay, our one-of-a-kind wellness hub is offering a unique way to get in touch with a community of experts who can show you the best way to introduce cannabis and CBD products into your lifestyle and wellness routines.

Synchronicity Holistic offers the best in medical grade and adult-use products in a luxury setting. We believe that it is our responsibility to fully educate our community about the science of cannabis.

Role Requirements


Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given

Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)

Ensure the store fulfills all legal health and safety guidelines

Assist Inventory Manager by communicating any needs or new sales trends ensuring we have adequate product stock

Ensure all opening and closing duties are completed before opening and all closing duties are completed and the venue is completely secured before departing for the night

Meet with management team to ensure proper follow-up on all action items and address any personnel issues

Share venue successes with other Synchronicity Holistic venue managers so they may adopt successful programs/promotions

Ensure all operational manuals are up to date (should be done quarterly)

Analyze sales and revenue reports and make forecasts

Account for cash and inventory in compliance with company policy, industry best practices and legal requirements

Keep abreast of market trends to determine the need for improvements in the store

Provide departmental leadership to assure that all departmental operations such as customer check ins, client consulting, product dispensing, cash management, inventory management, inventory auditing, outreach, marketing and ordering are functioning with integrity and in the most cost efficient, compassionate and compliant manner

Report all relevant operational information to VP of Retail Operations

Responsible for ensuring vigilance, adherence and departmental compliance with the BCC, OSHA and CDTFA regulations including but not limited to confidentiality, training, patient record keeping, submissions of reports, preparation of policies and procedures, acting as a departmental contact person for regulators and law enforcement personnel

Responsible for reviewing, maintaining and updating all dispensary SOP’s and assuring that any changes are communicated to employees and the most recent SOP versions are available 24/7 for planned and unplanned audits by regulators and organization management

Responsible for training, supervising and evaluating all dispensary employees to assure compliance with departmental SOP’s

Make recommendations on all pertinent employee issues relating to the company, including first or second interviews for all prospective staff

Complete checkouts for Patient Educators and delivery drivers ensuring all cash handling procedures are being followed

Responsible for all cash in drop safe and vault

Perform monthly, quarterly and annual sales reviews and provide suggestions for improvement to the VP of Retail Operations

Organize all store operations and allocating responsibilities to personnel

Plan and oversee in-store promotional events or displays

Count cash and audit the activities of supervisors

Inspect the areas in the store and resolve any issues that might arise

Pay vendors as directed by the COO and operations team

Supervise and guide staff towards maximum performance

Deal with complaints from customers to maintain the store’s reputation

Ensure proper time is effectively split between all departments as needed

Oversee dispensary service team including but not limited to: Reception, Budtenders, Budbacks, Security, Dispatch, Delivery Drivers, and Promotional Staff

Ensure all staff is on time, uniforms are clean and they are well groomed

Responsible for interfacing with managers in all departments to ensure smooth running of the dispensary

Responsible for overseeing and ensuring dispensing procedures are happening in compliance with CA Regulations including admissions, verification of medical recommendations, allotment of daily limits, entering items into Metric and any other database required

Stay informed and knowledgeable about state and local laws, regulations and industry news

Responsible for overseeing and ensuring cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, and creating change as needed

Required to oversee dispensary weekly inventory and reporting of cycle counts to the BCC/ Metric as required by law

Prepare and control the store’s purchasing and payroll budget for minimum expenditure ensuring they stay within budget and meet the company’s standards and strategic objectives

Check the work schedule for adequate coverage and make sure that employees take breaks, clock in and out on time

Prepare payroll for processing by the Controller

Perform configuration and control activities in the POS system

Check shelves for proper stock levels and merchandising; direct others to meet company requirements as required

Report to senior management on any issues that have consequence on the business, whether positive or negative.

Prepare the store for opening/closing in the current and for the next business day

Make sure that product received and merchandised is compliant and adequately protected

Maintain adequate levels of store security

Physical Requirements

Must be 21 years or older

Positive references, pass extensive background check after acceptance of offer

Must be able to stand/walk for up to 6 hours at a time

Valid Driver’s License

Must be able to sit for up to 8 hours at a time

Able to lift up to 50 pounds repeatedly


Ideally have worked in a retail setting of $6M+ annual revenue and 400+ daily customer transactions

Excellent Communication

Previous dispensary GM experience, highly preferred experience in a start-up dispensary setting

Excellent Customer Service Skills

Attention to Detail

Precise Math Skills

Knowledge of marijuana strains, edibles, extracts and other current products on the market

Exemplary customer service and business development experiences

Excellent interpersonal, problem-solving and situational management skills

Multi-task Oriented

Stress Management/Composure

Organizational Skills

Demonstrated ability to manage a team of 20+ with high turnover in lower ranks

Solid digital skills including cannabis POS, Microsoft Excel, Google Suite


Bachelor’s degree (B.A.) from a four-year college or university

Four years’ relevant experience and/or training