Acreage Holdings Co.

Administrative Assistant - South Windsor, CT

Job Posted
Oct 20, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview



Essential Duties and Responsibilities:

Under the umbrella of Acreage Holdings, a national leading cannabis firm, The Botanist in South Windsor, CT has an immediate need for a full-time Receptionist/Administrative Assistant. The individual must be able to meet the standard of excellence required by providing assistance and information to our patients. Excellent work environment with a full benefit package offered including medical, dental, vision, life insurance, short- and long-term disability insurance, paid time off, holidays, other paid leaves of absence and 401(k) Plan.

  • Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
  • Patient enrollment assistance through the state registration website (Biznet).
  • Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
  • Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
  • Ensure that the dispensary is kept clean and organized for patients and staff.
  • Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
  • Understand and maintain compliance with all state regulations, as well as company policies and procedures
  • Input documentation into database for our Compassionate Needs Program
  • Perform related duties as assigned by supervisor


Basic Qualifications:

Education and/or Work Experience Requirements:

  • High School Diploma or equivalent required
  • 1-3 years previous experience in a customer service, administrative, or front-desk role required.
  • Excellent computer proficiency (MS Office - Word, Excel and Outlook)
  • Must be 18 years or older and able to pass a State mandated background check
  • Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
  • Must be able to multi-task and prioritize needs in a fast-paced environment

Additional Qualifications:

  • Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
  • Familiarity with Google Forms is a plus
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices


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Company BenefitsBenefits for this job may vary.

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Working Environment

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About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at

Role Requirements


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Physical Requirements

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