TCK Tech / NESSUS

Customer Service Rep - Dallas, TX

Job Posted
Sep 08, 2022
Employment Type
Permanent
Time Commitment
full-time
Required Licenses
Company & Role Overview

Summary

Looking for you with customer service experience. Hope you are customer-orientated and meticulous. Hope you have a passion for the cannabis industry.

Salary

$50,000.00 - $70,000.00 / year

Company BenefitsBenefits for this job may vary.

401(k) with Company Match, Paid Time Off, Career Training, Inclusive Environment, Relaxed / Casual Dress Code, Work From Home / Remote

Dates

No information available.

Working Environment

No information provided.

About TCK Tech / NESSUS

TCK Tech, as a technology company, is dedicated on the sales & marketing of hardware devices for the minor cannabinoids market. With the mission to be the most reliable partner to our customers. Under the brand name NESSUS, the products from TCK Tech are all with leading heating technology inside and deliver the optimized vaping experience to end users. The goal is to achieve the excellence within our reach. With the support from SMOORE, NESSUS has full access to the resources of foundational research and development. Especially the SDR lab in AZ is a key to differentiating ourselves and adding value to our customers. Also, based on the strong R&D team, NESSUS is aiming to create cut-edging products for our customers.

Role Requirements

Responsibilities

RESPONSIBILITIES AND DUTIES:

  1. Deliver the product sample to retail channels and stores.
  2. Timely respond the customer comments and inquiries on the official websites.
  3. Collect, sort, and categorize customer feedback on the official websites.
  4. Work closely with third-party suppliers to handle online orders and data audits.

QUALIFICATIONS AND REQUIREMENTS:

  1. A minimum of a community college degree.
  2. Leverage Office software including Excel, Word, PowerPoint, etc.
  3. Retail sales experience in consumer products, especially consumer electronics. Retail and distribution experience in vaping or cannabis industry is a plus.
  4. Excellent verbal communication skills, reflective thinking, and strong execution ability.
  5. Show initiative to learn new product features, selling points, and differentiators.
  6. Be self-driven and resilient.

Physical Requirements

No information provided.

Experience

No information provided.

Education

No information provided.