IT Infrastructure Manager

Responsibilities

Develop system configuration documentation for the IT infrastructure

Define a future vision for the IT infrastructure that closely aligns with the company’s future direction

Define, measure, and deliver against Service Level Agreements and Key Process Indicators to ensure that IT services are delivered in a predictable and reliable manner

Manage a combination of direct reports and key vendors to accomplish objectives

Create and manage repeatable processes to manage the IT infrastructure

Regularly ensure that the IT infrastructure adequately supports business requirements and stays in close communication with key business stakeholders

Develop and manage areas of the budget specific to the IT infrastructure

Manage a model that provides 24 X 7 support for the IT infrastructure

Create a multi-year plan to achieve the IT infrastructure vision

Manage projects within negotiated budget and time constraints

The administration and management of servers (virtual and physical), disk storage, core network (routers, switches, firewalls), wide area network, site-local area networks, wireless networks voice, video and data communications, external (cloud-based) data centers, information security, hardware-software asset management, software distribution and patching, email, SharePoint and other Office 365 components, hardware lifecycle, Infrastructure and ticket tracking tools, active directory, disaster recovery backup/recovery, integration between corporate network and process control environment, system architecture and standards, change management process, infrastructure vendors and contracts, training on proper use of IT infrastructure, and capacity planning

Provide input into the IT strategy and how the company can leverage technology to improve business processes and create value

Physical Requirements

No description provided.

Working Environment

Occasional evening and weekend work to meet project deadlines

Participation in on-call rotation for after-hours support if needed

Experience

Strong sense of ownership for areas of responsibility

Experience managing a variety of third-party vendors

Ability to work with stakeholders and work toward a common goal in a constructive and collaborative manner

Experience with the design, development, and implementation of software and hardware solutions

Exposure to cloud-delivered infrastructure services

Direct experience defining and managing an Information Security program

Experience building an IT infrastructure that meets the company’s needs in a cost-effective manner

Results-oriented; highly self-motivated and directed

Exposure to project management techniques (e.g. PMI) and IT service delivery frameworks (e.g. ITIL,)

10 years of IT infrastructure experience and familiarity with manufacturing and cultivation/farming preferred

Ability to think and act like a businessperson first and a technology leader second

Ability to work effectively in a team-oriented, collaborative environment

Ability to effectively prioritize and execute tasks while under pressure

Proven track record of delivering against commitments and leading high performing teams

Ability to understand the company’s goals and apply this understanding to effectively prioritize incoming work

Attitude of continuous improvement and an inquisitive personality

Excellent analytical, mathematical, and creative problem-solving skills

Logical and efficient, with keen attention to detail

Excellent listening, interpersonal, written, and oral communication skills

Prior hands-on experience in the administration of servers, storage, and network components

Budget development and management

Strong customer service orientation

Strong personal understanding of IT’s role in a company

Ability to meet tight timelines and work under pressure

Innate desire to develop team members and aid in their personal growth

Education

Four-year college diploma or university degree in business, computer systems, or computer science

About PEOPLE'S OC

PEOPLE'S OC is Southern California’s largest cannabis retail store. As an industry-leading cannabis company, PEOPLE'S OC provides high-quality products and excellent customer service to recreational and medical customers in the Orange County area. PEOPLE'S OC prides itself on its knowledgeable staff, sustainable business practices, community involvement, and close relationships with farmers and vendors.