Manager, Core IT - Remote

dutchie
Job Posted
Sep 30, 2022
Company & Role Overview

Summary

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors.

About This Job

We are in the process of building out our Core IT Team. We need a hands-on leader that will be able to hire, motivate, and optimize our helpdesk and core IT systems. The expected outcomes for this role is a reduction in helpdesk tickets, improved resolution time of tickets, and a graceful employee experience from onboarding to offboarding end to end.

This position is super exciting as the leader can come in and build Core IT to support the hypergrowth that Dutchie is going through. Partnering closely with leaders across the organization, the manager will deliver an optimal IT experience for our employees that keeps them happy, productive, and secure.

What You'll Do...
  • Optimize the IT helpdesk to provide an optimal employee technology experience
  • Hands-on resolve tickets side by side with team members, lead by example
  • Mentor and teach the team best practices and implement lightweight processes to ensure consistency in the employee experience
  • Configure and manage our core systems including Okta, G Suite, Jira, Jamf, Slack, and more
  • Automate business processes including onboarding/offboarding and provisioning
  • Manage Core IT KPIs to ensure efficient and effective delivery that can scale with the growth of Dutchie
  • Secure our core systems working in close partnership with the information security team

What You Bring...
  • Hands on experience resolving all types of IT helpdesk tickets
  • Configuration experience across core systems such as Okta, Jira, Zoom, Slack, Jamf
  • iPaaS experience such as mulesoft or workato a plus
  • 5+ years in a lead or manager experience in IT operations
  • Experience with basic administration of cloud environments such as AWS, GCP, or Azure
  • Deep experience with broad range of HW and operating systems (Mac, Windows, Linux)


You'll Get...
  • Competitive Salary
  • Equity
  • 401(k)
  • Full Benefits - Medical, Dental, and Vision Insurance
  • Flexible vacation and sick days
  • Technology (hardware, software, reading materials, etc..) allowance


At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Company BenefitsBenefits for this job may vary.

Career Advancement, Dental, Medical, & Vision Benefits, Flexible Time Off / Unlimited Vacation, Inclusive Environment, Paid Time Off, Life Insurance, Lunch & Learns, Paid Parental Leave, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Work From Home / Remote

About dutchie

Dutchie is an all-in-one technology platform offering a full suite of solutions to simplify operations: Point of Sale, Ecommerce, Payments, and more. It is our mission to provide consumers with safe and easy access and supports the wave of positive societal change that cannabis is bringing to the world.