Security Officer - Danbury, CT

Acreage Holdings Co.View state requirements in Connecticut
Job Posted
Oct 20, 2022
Company & Role Overview




The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Security Officer, you have the opportunity provide security & administrative support to the team with the goal of providing a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.

Essential Functions and Responsibilities

  • Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
  • Assist dispensary staff with controlling access to facility by ID examination and verification
  • Protect company and customer information in accordance with policies/procedures
  • Engage in de-escalation techniques to assist with patient and customer disputes
  • In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
  • Monitor security cameras
  • Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
  • Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
  • Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
  • Ensure that the dispensary is kept clean and organized for patients and staff.
  • Understand and maintain compliance with all state regulations, as well as company policies and procedures
  • Assist with Administrative & Reception tasks as needed including;
  • Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
  • Patient enrollment assistance through the state registration website (Biznet).
  • Perform related duties as assigned by supervisor



Education and Experience

  • High School Diploma or equivalent required
  • Experience de-escalating challenging situations
  • 2+ years' experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
  • Ability to pass a State mandated background check
  • Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
  • Must be able to multi-task and prioritize needs in a fast-paced environment
  • Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Computers and Technology

  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to learn, navigate and accurately utilize the company's Point of Sale & Patient data management software systems
  • Familiarity with Google Forms is a plus

Mandatory COVID-19 Vaccination Policy

Acreage Holdings, Inc., and its affiliated companies (collectively, the "Company") value the health, safety and wellbeing of its employees, customers, their families, and other visitors of our offices and facilities and have instituted several safeguards and protective measures, including mandatory vaccination requirements, to prevent the spread of COVID-19 exposures and infections. Accordingly, the Company's Mandatory COVID-19 Vaccination Policy requires all new hires to be fully vaccinated against COVID-19 in order to be eligible for employment with the Company, except for individuals with a documented and approved medical or religious exemption, or other exemption as provided under applicable law.

For purposes of this Mandatory COVID-19 Vaccination Policy, an individual is considered fully vaccinated when two weeks have passed following receipt of the second dose in a two-dose vaccination series (such as Pfizer or Moderna) or two weeks have passed following a single-dose vaccination (such Johnson & Johnson). Additionally, candidates who accept an offer of employment will be provided with instructions for securely submitting proof of COVID-19 vaccination prior to the individual's start date, as well as the Company's process for requesting and completing an applicable medical or religious exemption form. No medical documentation should be submitted to the Company prior to receiving such instructions from the Company's recruiter or other designated human resources professional.

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at