Acreage Holdings Co.

Retail Manager - Buffalo, NY

Job Posted
Oct 20, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview

Summary

Description

The Retail Manager is responsible for ensuring the smooth operation and sales at the dispensary by overseeing and directing all day-to-day operations and sales efforts, including overseeing all Pharmacists, Patient Care Specialist and other staff on location at the dispensary.

Duties and Responsibilities

  • Ensuring the retail team delivers a superior level of customer service, both in person and on the phone, managing and coaching Pharmacists, Patient Care Specialists and other team members on the commitment to Member Service Excellence
  • Consistently models professionalism; serves as a role model to dispensary staff during periods of high stress and ambiguity
  • Responsible for collaborating with management on forecasts, KPI's and driving business success.
  • Collaborate with compliance and corporate in the execution of Company Standard Operating Procedures (SOP)
  • Assure that all staff have a thorough understanding of corporate processes, SOP's and provide training when needed.
  • Interacting with, educating, and advising customers/patients either face-to-face and by phone; record-keeping; monitoring inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.
  • Staff scheduling, and overseeing the day-to-day duties of all dispensary employees, managing timesheets and ensuring accuracy of hours worked and paid.
  • Maintains a welcoming and professional environment, with the highest level of compliance at all times and ensures all proper legal and Company policies and procedures are strictly followed
  • Evaluates dispensary processes to ensure maximum efficiency
  • Is a subject matter expert; assists customers/patients and ensures education on the safe dosage and other aspects of the medicine
  • Diffuses difficult situations and ensures issues are resolved to the customer/patient satisfaction while upholding company standards
  • Ensure continuous training and development with direct reports to ensure continuous improvement of services and to support career development offerings.
  • Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from senior management when handling delicate employee relations situations
  • Oversees inventory and cash management, daily and weekly, including regular bank deposits; responsible for training dispensary employees on proper cash handling and inventory management
  • Maintains a clean, safe, and welcoming environment inside and outside the facility; has a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties
  • Attends at least one community outreach event per quarter; is a brand ambassador, both during and outside of regularly scheduled work hours
  • Follow company policies and procedures.
  • May help in other departments as needed/Other duties as assigned.


Administrative Duties:

  • Oversees, trains and manages associate(s). Responsible for the hiring, training, performance reviews and disciplinary action.
  • Complies with Company SOP's and New York State guidance
  • Maintain personal training status and records consistent with company policies and procedures.
  • Create and submit purchase requisitions to the Purchasing Department
  • Create and send daily and weekly progress summary report emails to Director of Retail
  • Maintain good working relationships with vendors to ensure smooth and effective communication.


Requirements

  • High School diploma or equivalent, bachelors degree preferred
  • 2 years post-secondary education in a related field preferred
  • 4+ years experience in a fast-paced client-service intensive industry - hospitality and retail background preferred
  • 2+ years experience in a management role (building and leading a team to success; lead by example)
  • Work history showing progressive responsibility, willingness to accept additional projects or challenges
  • Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
  • Familiarity with history and varieties of medical cannabis preferred but not required
  • Outstanding phone, email, and in-person customer service skills/etiquette
  • Ability to communicate clearly and calmly in a positive and didactic manner
  • Skilled in performing job duties in a fast-paced environment with the ability to stay even keeled in periods of stress
  • Demonstrated proactivity, flexibility, adaptability, and multi-tasking
  • Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity
  • Skilled in accurate cash management and inventory control
  • Ability to effectively plan and prioritize with focus and attention to detail
  • Ability to work effectively in both leading and being part of a team

Salary

No information available

Company BenefitsBenefits for this job may vary.

No information available.

Dates

No information available.

Working Environment

No information provided.

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at www.acreageholdings.com.

Role Requirements

Responsibilities

No information provided.

Physical Requirements

No information provided.

Experience

No information provided.

Education

No information provided.