The front desk checks in patients, controls the flow of customers within the dispensary and maintains patient data accuracy in Flow Hub/METRC. Sign up customers for Change of Caregiver and maintain caregiver information. It is important to make each customer feel welcomed when they enter our facilities. This is our chance to make a positive first impression and develop a long term relationship for repeat business.
-Maintain knowledge of strains and products throughout the dispensary.
-Daily opening and closing duties. (See daily checklist on dashboard)
-Make sure front desk area and lobby are clean and customer ready at all times
-Checking in and out visitors properly & issuing visitor badges
-Engage the sales floor in the chat room’s discussions
-Utilizing pager system to ensure customers are seen in an orderly fashion
-Checking ID and/or appropriate documents to verify right to shop
-Maintain accuracy of customer records in Flow Hub/METRC.
-Answer and transfer phone calls accordingly following professional phone etiquette
-Process Change of Caregivers to and from Lightshade
-Keeping front desk area organized at all times
-Auditing Flow Hub/METRC database for accuracy during downtime
-Other duties as assigned by the Management Team
The employee is occasionally required to lift up to 30 pounds unless otherwise specified. The position also includes climbing ladders, reaching up, bending, walking about in a small space.
-The purpose of the work is to maintain compliance with all applicable local, state and federal laws;
-Employees may need to maneuver through the myriad of regulations that may apply; and assist other employees at all levels to obtain necessary services and benefits.
-This position requires continuous contact with numerous staff and vendors and customers to successfully accomplish the duties of the position on a daily basis. This contact includes employees, managers, Owners, the public, medical clients, and contractors for services.
-The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
Previous retail or customer service experience preferred
No description provided.
Discover Lightshade, Colorado’s premier dispensary, serving medical and adult recreational cannabis consumers since 2011. Visit one of our 8 Colorado Front Range dispensaries – located in Denver, Aurora, and Federal Heights.
We’ve proudly earned a reputation for cultivating superior-quality cannabis in Colorado, offering the highest THC levels in lab results for our proprietary strains, and have been recognized by LeafBuyer, Leafly, Business Insider, Westword, and Rooster, for our excellent customer service, superior products, and competitive prices.
Lightshade has also proudly earned a reputation for providing our customers with an outstanding experience from the moment they pass through our doors. Our passionate, knowledgeable, and professional budtenders have set the bar for other dispensaries to follow.
As a Colorado company, Lightshade has also committed to providing support to the community in which we live through intentional and engaged community investments, volunteer days, and fundraising efforts.