Designated Representative - Kent, OH

Bliss OhioView state requirements in Ohio
Job Posted
Sep 29, 2022
Employment Type
Permanent
Time Commitment
full-time
Required Licenses
OH:Associated Key Employee (AKE)
Company & Role Overview

Summary

Essential Functions, Duties, and Responsibilities: Bliss Ohio is seeking a Designated Representative who will be responsible for managing all day-to-day operations in our Kent, Ohio dispensary in accordance with the state regulations, the standards set by Bliss Ohio and responsible for the overall profitability of the dispensary. We are seeking a Designated Representative that will share the passion and dedication to help patients find solutions to their conditions. The Designated Representative provides support to all dispensary staff, which includes: scheduling, training, providing policy and procedure updates, keeping updated with industry news and product information. The Designated Representative is responsible for ordering and receiving of all inventory and products, arranging deliveries with logistics team, maintaining agent and facility compliance and cleanliness.

Salary

$75,000.00 - $85,000.00 / year

Company BenefitsBenefits for this job may vary.

Career Advancement, Career Training, Dental, Medical, & Vision Benefits, Lunch & Learns, Relaxed / Casual Dress Code

Working Environment

Highly functional, regulated and competitive retail environment. At Bliss, we exist to help people explore ways to find their complete happiness.

Whether in person or online, our Omni brand experience is driven by highly knowledgeable, dedicated team members who are passionate about helping people find solutions to their ailment/malady/condition.

We are approachable, welcoming, educated, patient & passionate. By exploring all five senses, we seek to inspire health, healing and hope for your complete holistic experience. We are Bliss Ohio.

About Bliss Ohio

At Bliss, we exist to help people explore ways to find their complete happiness.

We believe in the power of medical cannabis as an alternative way to treat qualifying medical conditions, such as chronic pain, cancer, arthritis, Alzheimer’s, Crohn’s, PTSD, along with other conditions that limit people’s ability to live their life to its fullest.

Whether in person or online, our Omni brand experience is driven by highly knowledgeable, dedicated team members who are passionate about helping people find solutions to their ailment/malady/condition.

We are approachable, welcoming, educated, patient & passionate. By exploring all five senses, we seek to inspire health, healing and hope for your complete holistic experience. We are Bliss Ohio.

Role Requirements

Responsibilities

CORE JOB DUTIES Agent Support and Management: • Duties include the oversight of all operations; developing operating plans to meet objectives; and assuring standard operating procedures are up-to-date and produce the desired results. • Builds relationships with employees and contractors. Analyzes and troubleshoots issues and implements required changes. • Serves as the designated representative in accordance with Ohio Administrative Code 3796. • Implements business strategies, plans, and procedures and oversee operations of the dispensary and the work of each key employee. • Responsible for performing or assigning the duties of unfilled positions on the organizational chart as necessary. • Responsible for managing dispensary staff, schedules, inventory, and patient/customer relations. • Serves as a resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations. • Responsible for delegating tasks to all Bliss Ohio team members in order to maintain a compliant and clean facility. • Coordinates with the upper management to ensure accurate information is communicated to dispensary staff. • Managing and implementing training on POS system. • Serve as a liaison to the local community and area health providers. • Coordinate patient outreach and educational programming (with input from grow/processors and marketing team). • Interface with IT managers to develop and continually assess technology implementation and adjust based on business needs. • Maintain in-depth knowledge of every product and strain in the store, as well as industry-wide product knowledge. • Stay abreast of customer and business trends and actively communicate with ownership to provide input on retail and strategic business initiatives. • Ensure that physical environment is safe, sanitary, and that all equipment/technology is in good working order. • Lead initiatives, store strategies, and specific projects at the store level that may be assigned by executive-level management. Customer Service: • Provides superior customer service for vendors, patient/customers and caregivers. • Responds to all patient/customer complaints, requests, concerns, suggestions. • Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.

Reports, Documentation and Profitability: • Maintain accurate records of all dispensary activities including daily cash reconciliations, patient/customer records, sales, deliveries and returns in accordance with the State of Ohio and the standards set by Bliss Ohio. • Accurate daily, weekly, and monthly recaps and reporting from sales data and patient counts. • Maintain inventory control system and perform daily counts of all medical cannabis and medical cannabis products in the facility. • Provide regular inventory, sales, and profitability reports to the Management Team.

Physical Requirements

Experience

Work Experience: • Managerial experience in a medical cannabis retail environment. • Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs. • Experience in inventory management and reconciliation. • Human Resources management experience including hiring, training, records management, performance reviews, payroll processing, and more. • Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties. • Must have proven experience in a highly regulated industry with all business functions including human resources, bookkeeping, staffing, and training, quality assurance and customer service.

Capabilities and Skills: • Exceptional team building, communication and people skills. • High level of integrity and a strong work ethic. • Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives. • Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more. • Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to dispensary performance metrics. • Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure. • Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.

Education

Bachelor Degree or higher