Green Thumb Industries

Shift Supervisor - West Springfield, MA

Job Posted
Nov 23, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview


The Role

The Shift Supervisor is an adaptable and essential part of management who ensures the team upholds the Green Thumb ideals each day. The ideal candidate for this job lights up the charts when it comes to setting a good example and keeping coworkers motivated. We are looking for a natural leader with mastery of our inventory of products and top-shelf customer service skills. But running a dispensary is always a joint effort, and the Shift Supervisor will also work with the General Manager and Assistant General Manager to make sure everything on the dispensary floor is running smoothly and according to rules and regulations. If you are someone blazing with passion for helping cannabis patients and customers and someone who always rises to the occasion of leadership, come grow your cannabis career with Green Thumb!


Leadership and Communication
  • Complete and appropriately delegate (if applicable) assigned tasks during scheduled shift
  • Ability to exercise independent, sound judgment, analytical and problem-solving skills to resolve issues in a timely and efficient manner
  • Maintenance of open communication with the management team and other coworkers including delivering performance feedback and enforcing company policies as directed
    • Participate in the hiring and lead in the onboarding and training of new Patient Care Specialists in partnership with the General Manager or Assistant General Manager
    • Maintain and coordinate scheduling including employee shifts, meal breaks and rest periods

Customer Experience
  • Assist all Patient Care Specialists in the consultation of patients and customers, while exhibiting best-in-class customer service
  • Follow and uphold established policies for sales and customer service to ensure customer satisfaction
  • Maintain and seek in-depth knowledge of every product and strain in the store and consumption methods, as well as industry-wide product knowledge, and strive to train and share that knowledge with other members of the team
  • Maintenance of a clean store and organized dispensary

  • Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with management
  • Oversee the intake and verification of deliveries, transfers, and inventory management
  • Ensuring accuracy within the vault

Dispensary Operations
  • Work with the Management team to ensure retail store operations run smoothly, properly, and in adherence with the applicable rules and regulations
  • Participate in Manager on Duty responsibilities including, opening and closing duties, end-of-day daily update emails and using resources and tools to drive Key Performance Indicators (KPI), as directed
  • Control and manage break/meal schedules and position assignments for the team
  • All other duties as assigned by store leadership

Compliance and Cash Handling
  • Verification of proper paperwork, documentation, and ID for patients
  • Demonstrate proper cash handling including accurately processing payments, discount application and cash maintenance
  • Timely reporting of team member issues or patient situations to General Manager or Assistant General Manager
  • Adhere to and uphold all Security measures and safety compliance put in place

  • Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
  • Meet timelines consistently and be able to effectively work under pressure
  • Continuously open to constructive, developmental feedback
  • High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally
  • Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email
  • Leadership or Management experience, preferred
  • Cannabis experience, preferred
  • Inventory control experience, preferred

Additional Requirements
  • Must be 21 years or older
  • Must pass all required background checks including state specific cannabis employment requirements
  • Possess valid driver's license or state ID.
  • Must be and remain compliant with all legal or company regulations for working in the industry.
  • Requires open availability and ability to work full-time


No information available

Company BenefitsBenefits for this job may vary.

Dental, Medical, & Vision Benefits, Paid Time Off, Company Discounts, Flexible Time Off / Unlimited Vacation, Free Snacks / Drinks, Inclusive Environment, Life Insurance, Lunch & Learns, Paid Parental Leave, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Work From Home / Remote


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Working Environment

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About Green Thumb Industries

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.

Role Requirements


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Physical Requirements

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