A Budtender is responsible for helping customers and patients find the right products that fit their needs, while at the same time safeguarding company assets. This is a very customer-oriented position that requires a lot of interaction with a diverse group of people, and the ability to handle a fast-paced environment while maintaining attention to detail while adhering to company policy and state law.
Execute LightShade selling standards to meet team and individual sales goals and metrics Responsible for driving sales and customer experience by maintaining a tidy, safe, and well-merchandised store environment Ensure the sales floor is properly stocked and the presence of the store is well maintained Model best-in-class service experience that consistently exceeds our customer’s expectations Inspire customer confidence and create loyalty to our service Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures Accountable for accurately utilizing LightShade Labs Point of Sale system
Offer customers the complete solution (i.e. concentrates and a vape pen. or shake and the magic butter machine). Utilize MJ Freeway to process orders. Daily opening and closing duties. (See daily checklist) Updating Weed Maps Menu. Identify marketing opportunities to forward to Social Media. The engaging customer immediately upon entering the dispensary. Maintain accurate tendering of change and monies. Verify Till at $300 in the morning and at the end of every shift. Perform nightly drops on assigned till. Maintain cleanliness of not only the selling bays but the store as a whole. This includes restrooms, break areas, reception areas, and parking lot. Communicate with Store Management/Supervisors immediately about challenges. Do not assume that “someone else” has already done it. Other duties as assigned by the Management Team. Verify the ID of every customer every time. We perform a second check of ID’s to make sure that no one has “slipped” into the dispensary to illegally purchase. Verify identification for valid AGE and EXPIRATION. No vertical Colorado ID’s can be accepted.
The employee is occasionally required to lift up to 30 pounds unless otherwise specified.The position also includes standing for long periods of time, climbing ladders, reaching up, bending, walking about in a small space.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
-Exceptional customer service skills
-Desire to learn about our products in order to assist customers
-Knowledge of basic computer skills, Point of Sale software, and cash management
-Fun attitude and strong work ethic
-Strong attention to detail and must have a team-player mentality
-Ability to creatively cultivate long- term customer relationships
-Ability to deal with problems and resolve them in a professional manner
-Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement
Previous retail or customer service experience preferred
Discover Lightshade, Colorado’s premier dispensary, serving medical and adult recreational cannabis consumers since 2011. Visit one of our 8 Colorado Front Range dispensaries – located in Denver, Aurora, and Federal Heights.
We’ve proudly earned a reputation for cultivating superior-quality cannabis in Colorado, offering the highest THC levels in lab results for our proprietary strains, and have been recognized by LeafBuyer, Leafly, Business Insider, Westword, and Rooster, for our excellent customer service, superior products, and competitive prices.
Lightshade has also proudly earned a reputation for providing our customers with an outstanding experience from the moment they pass through our doors. Our passionate, knowledgeable, and professional budtenders have set the bar for other dispensaries to follow.
As a Colorado company, Lightshade has also committed to providing support to the community in which we live through intentional and engaged community investments, volunteer days, and fundraising efforts.