Customer Success Manager
Vangst • Denver, CO
Posted Oct 19, 2021
THIS IS A REMOTE POSITION
As a CSM you will drive our growth with mid-sized growing brands in the cannabis industry. You will work collaboratively with sales leaders, software solutions consultants, and professional services teams to exceed goals for customer engagement and revenue growth. Customer Success Managers expand relationships with current customers by educating them on the advantages of Vangst’s solutions for attracting the best talent within and outside of their market. Cannabis is the fastest growing industry in the country and consumer approval and legalization for medicinal and adult use are rising at the fastest rates in history. This is the opportunity you have been looking for if you want to put your talent to work and reap the rewards of being ahead of the curve.
Responsibilities
WHAT YOU WILL DO -Drive revenue growth by developing close relationships with ~ 100 clients. -Conduct monthly and quarterly business reviews, detailed account plans, and strategizing with hiring managers for ideal talent acquisition outcomes -Train and onboard customers onto the Vangst platform. Help enhance customer training over time. -Meet KPIs and quarterly OKRs including revenue retention, and expansion goals. -Become a Vangst platform expert, following all new releases and identifying high -priority updates to customers. Provide high -level technical and product support. -Track all customer updates, status changes, and touchpoints through Hubspot CRM. Maximize usage of all CS tools to their full potential to support positive customer relationships. -Develop and communicate strategies for customer success and meeting the company’s revenue objectives -Act as a liaison between Vangst departments (Support, Sales, Marketing, Product, Recruiting) to collaborate on specific sales opportunities, customer -related projects, or critical issue escalations -Attend trade shows and in -person client meetings to grow relationships and increase client spend.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Prolonged periods of sitting at a desk and working on a computer. -Must be able to lift 20 pounds at times. -Communicating with others to exchange information. -Repeating motions that may include the wrists, hands, and/or fingers. -Assessing the accuracy, neatness, and thoroughness of the work assigned.
Working Environment
BENEFIT & PERKS -Competitive Base Salary & Commission -Unlimited Paid Time Off -Participation in company stock options -Company Sponsored Health, Dental, Vision, Long term disability insurance & Short term disability insurance -401(k) accounts -Healthcare Spending Accounts -Remote & Hybrid Work Environments -Access to free off -site workspaces -Flexible work schedules with approval from management, based on business needsADDITIONAL DETAILS -Applicants must be currently authorized to work in the United States on a full -time basis. -Some travel may be required -Location: Position is available locally in Denver, Co, or remote nationally. -This is a full -time salaried exempt positionSALARY$60K
- $80K Salary (DOE) + Commission
Experience
WHO SHOULD APPLY -You have a “green -heart” for the cannabis industry -2 -3 years in a client -facing role (customer success, account management, or professional services)
- preferably in staffing or SaaS. Talent acquisition experience is a huge plus. -Start -up hustle and mentality are a must. Startup experience is a big plus. -Comfortable handling a mixed portfolio of accounts, with mid -to -senior stakeholders -Solution -oriented mindset, strong analytical, problem -solving skills with the ability to develop quick, accurate situational awareness -Strong organizational, prioritization, collaboration, and communication skills -Ability to manage multiple relationships at once and a passion for customer happiness -Proactive, energetic attitude and desire to work in a fast -paced and results -oriented environment -Prior experience with Hubspot (or another CRM system) and related productivity tools -Have managed a book of business and have hit revenue targets -You are not afraid to roll up your sleeves, sweat the details, and get stuff done. You are adept at handling multiple competing priorities and duties in a fast -paced, results -driven, time -critical, rapidly changing environment with minimal daily oversight -You are able to balance the ability to be bold and think about innovative solutions -You learn proactively, always seeking to improve yourself and your knowledge base. -You demonstrate a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences -You thrive in uncertain, rapidly changing environments – no two days will be the same
Education
College degree in relevant field of study preferred, but not required or equivalent work experience
About Vangst
Vangst is cannabis industry's talent network. Our mission is to help the entire cannabis industry succeed by matching the best cannabis businesses with the best talent on the market. Since launching in 2016, we've helped over 1,500 cannabis businesses match with great talent, from full -time to temporary, and we're just getting started. We're aggressively growing our internal team and we'd love to meet you! Check out more about our company and all of our open jobs HERE!
Apply
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