Green Thumb Industries

Personal Care Specialist - Abingdon, VA

Job Posted
Sep 23, 2022
Employment Type
Time Commitment
Required Licenses
Company & Role Overview

Summary

The Role

RISE Personal Care Specialists engage in one-on-one interaction with customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are GTI's secret to success-they connect each unique customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!

Responsibilities
  • Assist in a customer-facing, intimate retail environment
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each customer's specific needs
  • Ensure sales floor is properly stocked and presence of the store is well maintained
  • Own responsibility for remaining up-to-date with product knowledge
  • Play an active part in patient education on products, methods of consumption, and safety as part of customer interaction
  • Maintains security by following procedures; maintaining visitor/delivery logs; issuing visitor badges.
  • Monitor security cameras
  • Exceptional customer service skills and professional phone manner.
  • Generates reports as necessary.
  • Coordinates the pick-up and delivery of express mail services. Recieving and sorting of daily mail.
  • Arranging and scheduling travel and accommodations.
  • Assist in the ordering, scheduling and planning of events and lunches.
  • Must exhibit competency in basic organizational, tracking, and communication skills.
  • Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
  • Promote a work environment that is positive, communicative, patient-oriented, and compliant

Qualifications
  • 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
  • High school diploma, or equivalent
  • Consistent demonstration of excellent customer service skills
  • Previous experience with POS systems
  • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies - previous knowledge a HUGE plus!
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
  • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Additional Requirements
  • Must be 21 years or older
  • Must pass any and all required background checks.
  • Possess valid driver's license or state ID.
  • Must be and remain compliant with all legal or company regulations for working in the industry.

Working Conditions
  • While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
  • PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
  • Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.

Salary

No information available

Company BenefitsBenefits for this job may vary.

Dental, Medical, & Vision Benefits, Paid Time Off, Company Discounts, Flexible Time Off / Unlimited Vacation, Free Snacks / Drinks, Inclusive Environment, Life Insurance, Lunch & Learns, Paid Parental Leave, Relaxed / Casual Dress Code, Short-Term & Long-Term Disability, Work From Home / Remote

Dates

No information available.

Working Environment

No information provided.

About Green Thumb Industries

Calling all curious, collaborative, compassionate, boundary-pushing, trustworthy stewards: There’s a place for you.

Join us on our mission to promote well-being through the power of cannabis while giving back to the communities in which we serve.

People are everything at Green Thumb. Some of us nurture plants while others pore over legal documents or open new stores. A few things we have in common? We’re stewards of the plant, a happy and humble bunch and genuinely love what we do.

Role Requirements

Responsibilities

No information provided.

Physical Requirements

No information provided.

Experience

No information provided.

Education

No information provided.