The Retail Trainer is responsible for being the expert in cannabis knowledge and implementing the Thesis hospitality, retail operations, and formal management training programs as directed by the Director of Retail and other departments.
• Facilitate training for all retail and executive new hires in all aspects of the business including operations, compliance, product knowledge, retail policies, HR, security, visuals, and sales. • Manage store opening calendar to ensure retail onboarding and operational training was completed with store teams. • Update retail operations SOPs for new store openings and the retail department as needed. • Implement our Thesis hospitality program to drive repeat business through product knowledge, customer experience, strong local grassroots networking, customer data capture and the execution of our loyalty program. • Oversee management and associate onboarding programs, training modules, ongoing leadership development and division of responsibility programs for stores. • Work closely with Directors, District or Regional Managers, and Store Management to exceed sales volume and KPI goals.
• Provide leadership, training, guidance, and support to team members that fosters continuous learning and improvement in performance of the stores. • Ensure all store management, hospitality, and operations staff complete training per LMS guidelines. • Collaborate with sales and marketing teams to develop weekly retail programs, demos, and support. • Conducts on-the-field hands-on training with store teams to optimize the customer experience and in-store sales through demos and merchandising. • Consistently sources, analyzes, and applies data, best practices, and learnings to enhance retail programming and grow overall sales conversions. • Follow up and solicit training feedback from all managers in the region and offer support as needed. • Manage new store opening training calendar and support with onboarding all new hires. • Facilitate training workshops targeting training opportunities in hospitality and industry leading customer engagement through sales training and product knowledge. • Complete store visits to identify training opportunities and support store management through leading by examples and action planning.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a full-time or part-time position. Typical days and hours of work are Monday through Friday 9:00 a.m. to 5p.m. at the corporate office if you are full time. This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel Requirements Some travel may be expected for this position throughout the region.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.
• 3-5 years hospitality training background • Must be 21 years of age or older to apply • Minimum 3-5 years experience supervising training, quality and customer service in retail operations using standardized quality and productivity processes to assist in the achievement of revenue, productivity, net income, and other key performance goals for the organization • Proficiency with Microsoft Office Suite • Capacity to work beyond your comfort level and desire to learn new skills • Experience in measuring and recapping ROI, plus scaling best practices desired • Exceptional, organized planner and project manager • Dynamic communicator, engaging and persuasive public speaker • A strong candidate will have an entrepreneurial spirit and must be a self-starter who is highly organized with great attention to detail • Strong interpersonal skills and consistent follow through on assigned tasks • Have no ego. You do what it takes to get a job done, you are curious and look for creative solutions to any issue • Proven ability to support senior team members and drive projects forward in a timely fashion • Have a good sense of humor and bring fun to work
• Bachelor’s Degree in business administration, or operations management or related field
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