Security Officer - Uncasville, CT

Acreage Holdings Co.View state requirements in Connecticut
Job Posted
Oct 20, 2022
Company & Role Overview




The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Security Officer, you have the opportunity provide security & administrative support to the team with the goal of providing a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.

Essential Functions and Responsibilities

  • Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
  • Assist dispensary staff with controlling access to facility by ID examination and verification
  • Protect company and customer information in accordance with policies/procedures
  • Engage in de-escalation techniques to assist with patient and customer disputes
  • In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
  • Monitor security cameras
  • Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.
  • Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
  • Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
  • Ensure that the dispensary is kept clean and organized for patients and staff.
  • Understand and maintain compliance with all state regulations, as well as company policies and procedures
  • Assist with Administrative & Reception tasks as needed including;
  • Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
  • Patient enrollment assistance through the state registration website (Biznet).
  • Perform related duties as assigned by supervisor



Education and Experience

  • High School Diploma or equivalent required
  • Experience de-escalating challenging situations
  • 2+ years' experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
  • Ability to pass a State mandated background check
  • Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
  • Must be able to multi-task and prioritize needs in a fast-paced environment
  • Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Computers and Technology

  • Proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Ability to learn, navigate and accurately utilize the company's Point of Sale & Patient data management software systems
  • Familiarity with Google Forms is a plus

About Acreage Holdings Co.

Headquartered in New York City, Acreage is a multi-state operator of cannabis ‎cultivation and retailing facilities in the U.S., including the company’s national retail store ‎brand, The Botanist. Acreage’s wide range of national and regionally available cannabis products include the award-winning Botanist brand, the highly recognizable Tweed brand, the Prime medical brand in Pennsylvania, the Innocent edibles brand in Illinois and others. Acreage also owns Universal Hemp, LLC, a hemp subsidiary dedicated to the distribution, marketing and sale of CBD products throughout the U.S.

Since its founding in 2011, Acreage has focused on building and scaling operations to create a ‎seamless, consumer-focused, branded experience. More information is available at