This role can be performed anywhere in the US
The Client Success Admin role will help support the Client Success team by completing administrative work during the PST hours of 9AM to 5PM. This role is perfect for someone looking for a remote admin role in the cannabis industry.
The Client Success Administration will be expected to complete tasks pertaining but not limited to the responsibilities and expectations listed below.
Contact clients via phone, text, and email to discuss questions, concerns, and service information.Effectively and independently prioritize projectsAdministrative duties included but not limited to; document management, report tracking, and tasks relevant to meeting company goalsPartner with internal teams to ensure client's needs are being met promptlyInput and track client notes and activity in Hubspot, Canopy/ProConnect, and QuickBooks Online, and accurately log outcomes of customer discussionsOwn the customer feedback survey process and reporting to share with Management, Sales and Marketing teamsWork as part of a collaborative team to ensure our client’s needs are met quickly and with great careAnswer the company's main 1 -800 number and identify serious leads. Track and log all calls in CRM software. Comfortable seeking feedback on their performance and suggesting new ways of doing things to increase efficiency.
No description provided.
RemoteThis role is open to any US location but will require work to be completed from 9AM to 5PM PST/PDTThis role will start at $15/hour and is 1099 Contract Role with the ability to promote into a future opening with firm
Our ideal Client Success Admin is enthusiastic about solving problems and answering questions while not always having the answers available. This role will require a person that is driven to learn and solve problems on their own and be comfortable asking questions. We are looking for someone that has amazing communication skills, a positive attitude, and wants to work closely with our team to provide excellent customer service to our clients. Candidates with previous experience working in a tax firm, financial institution, or a law firm are desired. The following are the skills and attributes we are seeking for this role: Comfortable talking to clients throughout the day (via phone and zoom) and the ability to critically think through their issues to problem solve effectivelyHighly organized and able to multitaskAble to prioritize effectively on their own and find the most efficient workflow possible.Naturally self -driven and proactive. Excellent communication and interpersonal skillsHigh computer literacy and the ability to learn new software quicklyKnowledge of customer success processesExperience in document creation and retentionPatient and an active listenerPassion for service
High School Diploma
About Green Growth CPAs
We are the leading CPA firm focused on the cannabis industry in the United States. We are a fast -growing company with a start -up mentality, having doubled in revenue and size over the last three years. Unlike most CPA firms that are bound by geolocation, our clients are remote and spread throughout all 18 legalized states: the markets we serve are limited only by the laws restricting cannabis legalization.Cannabis is one of the most exciting and rapidly growing industries in the United States, exceeding $17.5B in sales in 2020 and projected to surpass $43B by 2025. GreenGrowth CPAs has positioned itself as the leading expert in tax, financial, and audit services for cannabis companies.Our commitment to providing detailed, accurate and regular content focused on solutions to the financial and accounting complexities of the cannabis industry has helped us earn the trust of current and future clients and has helped our brand become well -known within the cannabis business world.
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