Supervisor - Roles & Responsibilities
Leadership • Function as Leader of the Floor (“LTOF”) at dispensary • Responsible for the daily support and guidance of dispensary team • Support and delegate duties to dispensary staff to ensure a productive work environment • Manage flow of customer traffic and find solutions to minimize wait times • Ensure all teams are focused on providing high-level of customer service at all times • Lead in making sure employees are taking breaks at appropriate times
Development & Culture • Promote positive culture centered around: o Providing high-level of customer service to our patients and customers o Excellent product knowledge and education o Creating and maintaining a welcoming and clean environment
Compliance • Notify GM of any discrepancies within 24 hours • Maintain waste log and scale calibration log (update as needed) • Maintain sanitation logs (update daily) • Remain current on all company Standard Operating Procedures (SOPs), policies, compliance documents, and training at all times • Maintain checklist for audit/inspections by regulatory authorities
Communication & Feedback • Effectively communicate goals, initiatives, policies, developments, tasks, and performance measures with team and be sure to include the “why” • Notify GM/Compliance Officer about discrepancies within 24 hours • Work with team to find solutions to resolve issues • Provide a balance of positive and constructive feedback • Track business trends and impacts through daily reports
Cash Handling • Immediately report any cash discrepancies to General Manager • Help resolve any cash discrepancies in timely manner • Ensure PCS team is following all cash handling guidelines • Must be well-versed in POS system and follow best practices at all times • Assist with troubleshooting for POS and hardware issues • Responsible for the management and approval of discounts
Dispensary Operations • Prepare the store for opening/closing by setting up and breaking down product • Ensure displayed product is presentable, organized, and replenished at all times • Maintain a clean and organized dispensary at all times • Ensure all online orders are being fulfilled in timely manner • Maintain ongoing education of product knowledge in-depth knowledge of every product • Demonstrate unparalleled product knowledge • Responsible for ensuring dispensary staff is providing a high level of customer service to each customer in a non-judgmental and educational environment
Packaging & Inventory • Responsible for receiving deliveries in Metrc • Ensure sure delivery manifest and invoices reflect what was actually received • Responsible for entering inventory into POS system • Barcode products and put on display, sales floor, or batch in vault • Responsible for the packaging of bulk flower in a timely manner • Complete weekly cycle inventory counts for all cannabis products • Complete weekly cycle inventory counts for all non-cannabis products
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METRC Marketing / Social Media Medical and Rec Product Intake Leadership
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About Mana Supply Co.
At Mana, we’re all about bringing people together to help them grow—a gathering of like-minded individuals, committed to helping you live your best life. Everyone is welcome at Mana. We’re honored to serve our community and be a source of balance that empowers you to be the best version of yourself. Whatever your calling is, we’re here to help you harness your full potential.
We're a diverse group of experts with the knowledge and experience to find what works best for you as an individual. Everyone's Mana is different, but whatever yours is, we can help you find it.
For us, providing the highest quality medical cannabis from locally sourced growers and processors to our community isn’t just a business, it’s a higher calling, a responsibility, a passion. It’s our Mana.